Shipping policy
Shipping Policy
Last updated: September 8, 2026
Whiskey & Co. products are made to order. Please review the estimated production and shipping times below before placing your order.
Order Processing
Orders typically require 2–5 business days for production before shipping. Business days do not include weekends or holidays.
Once an order enters production, we may be unable to change or cancel it. Please verify your shipping address, size, color, and product selection before completing checkout.
Shipping Rates
Standard shipping within the United States is $5.99 per order, unless a different rate is displayed at checkout. The shipping rate shown during checkout is the final applicable rate.
Estimated Delivery
After production, standard shipping generally takes 3–7 business days.
Most orders arrive approximately 5–12 business days after purchase, including production and transit time. Delivery dates are estimates and are not guaranteed. Holidays, severe weather, carrier disruptions, and other circumstances outside our control may cause delays.
Tracking Information
Tracking information will be emailed when your order ships. Please allow up to 48 hours for the carrier’s tracking system to update.
Because items may be produced by different fulfillment facilities, an order containing multiple products may arrive in separate packages. Tracking will be provided for each available shipment.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address. Contact us immediately if you notice an error. We cannot guarantee that an address can be changed after an order enters production or ships.
Orders returned because of an incorrect, incomplete, or undeliverable address may require an additional shipping payment before they can be resent.
Lost or Delayed Packages
If tracking has not updated for several days or your order has not arrived within the estimated delivery period, please contact us through our Contact Information page.
If tracking shows that a package was delivered but you cannot locate it, check with household members, neighbors, and the carrier before contacting us. We will help investigate the shipment, but we cannot guarantee replacement of packages confirmed as delivered to the address supplied at checkout.
Damaged or Incorrect Orders
If an item arrives damaged, defective, or incorrect, contact us within 30 days of delivery. Include your order number and clear photographs of the item and packaging so we can review the issue.
Please see our Refund Policy for additional information.
Contact Us
For questions about an order or this policy, please use our Contact Information page.